We wanted to take this time to give you some updates and also let you know the steps we are taking to keep you and our salon safe as we reopen.
Scheduling and calls/text messages
We are currently rescheduling all the appointments that have been displaced during our closure. We are trying to keep this process fair by going in the order that the appointments were originally booked. There are now over a hundred appointments we must go through, and we must assume that all these appointments will be longer than usual due to everyone needing extra attention after more than six weeks since their last service. Please be patient with us as we try and get things back on schedule. I know everyone is eager to get in, and we will do our best to get to everyone A.S.A.P., but remember it is just the two of us. We received about thirty text messages last night alone and will work on getting back to everyone in a timely manner. As many of you already know, text is the best method to reach us as it allows us to respond much faster. It may take us longer than normal to respond to all texts and calls at this time, so again please be patient with us.
New Salon Procedures
We have been working hard over the last few weeks to get all the supplies (which are hard to find and between 10x – 25x more costly than before) that we need to open the salon safely and keep it safe. You can rest assured that we are making your safety our highest priority in the shop. With our single suite design, we are able to control the sanitation because we only have one guest at a time. We have come up with the following procedures and guidelines based on requirements from the CDC, local governments and the owner of our Phenix location. We do want to put the disclaimer out that most of these are mandatory requirements from the local government, cosmetology board and location owner and that we will strictly follow them. We know there are a lot of opinions when it comes to things like masks and other precautions, but we ask that you respect the following requirements.
If you are not willing to follow these, we will refuse service. We have many clients in who are at a higher risk and we need to ensure not only our safety, but those clients as well. We must remember that it is about every client we see, not just one person. If anyone gives us push back or is rude about this topic, we will ask them to look elsewhere for services in the future. We love our guests and do not want to part ways with any of them, but we are firm in our stance and will ultimately do what we need to in order to ensure the safety of our guests.
We will only be booking one guest per suite at a time as well as fifteen minutes in between each guest.
In between each guest, we will fully sanitize the salon and all tools. We have several EPA registered disinfectants that have been tested by the CDC and are proven to destroy COVID-19.
We ask every guest to please text us when you arrive for your appointment and wait in your car until we are ready for you. The main doors to Phenix will always remained locked and we will come out and let you in.
All guest entering the salon will be asked to use hand sanitizer when entering the building and anytime they enter the suite (like after going to the restroom). There will be sanitizer stations in the front of the building as well as inside both of our suites.
ALL GUESTS WILL BE REQUIRED TO WEAR A MASK AT ALL TIMES WHILE IN THE BUILDING FULLY COVERING BOTH THEIR MOUTH AND NOSE. This is mandatory. They cannot be removed at all inside the suites. We realize they are not super comfortable, but they are necessary to help keep the salon, our guests, ourselves and our family safe. We have already had some comments about this, so I want to make sure I am super clear that this is a zero-toleration policy. We ask that you bring a mask with you, if you do not have one, we will provide one, however please note that we have a limited supply and if we find that we are having to provide a large quantity of masks to our clients we will be forced to start charging our clients for them.
We will also wear masks, gloves, and other protective gear to keep you safe.
We ask that if you have known exposure to COVID-19, feel unwell, or have traveled to a location with an active outbreak that you reschedule your appointment.
We will do temperature screenings via a touchless thermometer on all clients who enter the suite.
We will suspend all beverage services during this time.
We have switched to single use products wherever possible, including capes, to prevent any contamination from one guest to another.
We ask that you do not bring any other guests with you for your appointments unless you have reached out to us before hand and cleared it with us beforehand.
PLEASE KEEP IN MIND THAT IF ONE OF US OR ONE OF OUR GUESTS CONTRACTS COVID-19 THAT IT COULD PUT THE SALON AT RISK OF HAVING TO CLOSE AGAIN AND/OR US HAVING TO QUARTINE ANOTHER 14 DAYS WHICH WE REALLY DO NOT WANT TO HAPPEN. FOLLOWING THESE GUIDELINES WILL HELP ASSURE WE STAY OPEN TO SERVICE YOU.
An unfortunate side effect of the COVID-19 global outbreak has been major supply chain issues and major increases in costs for products and shipping. We have seen everything from the systems themselves to alcohol and adhesive go up in price, some more than doubling. Because of this and the extra funds spent to secure all the supplies needed to reopen under new guidelines, we will have to initiate our first price increase. We have had the same prices since we opened and held off for as long as possible but with the cost increases of supplies, we cannot run the business model under the current prices. We will be discussing those prices with everyone during their appointments as we have some people on memberships and some on pay-as-you-go plans. We appreciate your understanding.
We know many of you have questions about your memberships. We will calculate your services and systems used and at the end of your 12 month contract we will freeze your renewal until the services are used from existing membership. We will discuss any questions and the plan moving forward with each of you one on one when we see you in person.
New Staff Member
We are excited to announce that as of our return, we will have a new stylist who will be working with us part time. She has been a stylist and educator for over 20 years and has experience with hair replacement. We will be training her over the next few weeks and hope to have here on the schedule by the end of the month. While this is exciting news, we know many of you may be concerned that we will no longer be able to perform your services. We are utilizing her to help when someone must get in but we are booked a week or two out, and also to help with people who prefer early appointments, as she is willing to take appointments as early as 7am. We will provide clients with more details as her training progresses but are excited to have her start with Orlando Hair Solutions!
As we start to reopen, we did want to discuss salon operations moving forward. During this time, we have realized that by pushing so hard to try and accommodate all our guests, we were letting ourselves get burnt out.
We can not give you the best service if we do not make sure we take care of ourselves as well
We were spending around sixty hours a week at the salon and another twenty working from home. One of the things that we have gotten positive feedback on is that we are not a big “turn-and-burn” style salon. We take great pride in our personal relationship with all of you and we always do our best to accommodate everyone’s needs. We think it is important to remember, however, that this also means that its just a few of us keeping up with everything and that there is a lot behind the scenes that require our attention after a 10-12 hour day. Moving forward, we will be sticking to our scheduled hours as we feel it is important to put boundaries on work hours vs non work hours and to give ourselves time to take care of the “back office” part of the business.
We will also only be answering and returning calls and texts during scheduled business hours. We recommend texting over calling as it is easier for us to return texts in between clients than it is calls. We will also be rolling out online booking sometime in June again once we catch up with the backlog of current appointments.
We have been very lucky to have great guests whom we genuinely enjoy. However, occasionally we do have some individuals who have been overly difficult and/or rude. We have always done our absolute best to make everyone happy and satisfied, but we have realized that is not possible with 100% of people. In the future, please be aware that we will separate with guests if we get to a point where we don’t see that getting to a positive outcome is possible and again remind people that we always reserve the right to refuse service. We appreciate your understanding with these issues.
It has been way too long and we cannot wait to see everyone and catch up! We hope that you have all been well and healthy. We are so grateful to have you all as our guests and appreciate your understanding through this crazy and unprecedented time. Keep a look out for appointment notifications through Saturday and Sunday. If you have any questions please email us at firstname.lastname@example.org
Please take a moment and sign this letting us know that you received and read these new policies before your appointment.
Thank you and see you soon,
Jason and Richard